With questions or complaints received goods, please contact us by phone: +370676 16263 or e-mail: info@fotogravija.lt. If there is a reason that you are unhappy please contact us before leaving negative feedback.
Returns & Refunds
At ww.fotogravija.lt your satisfaction is of upmost importance to us. Your happiness with the service and products that you receive is our top priority.
Our website is designed to make your shopping experience as simple, quick and easy as possible, We have advisory recommendations when it comes to image resolution and cropping specifications to ensure that you receive a high quality product.
Returns
Damaged or Defective:
If a product arrives damaged or defective it may be returned to us within 7 days of receipt. To return a product please make sure it is securely packaged and return to Fotogravija, Dukstu str. 5-99, Vilnius, Lithuania 07176 (Proof of postage must be provided - this is available from all post offices. Buyer pays return shipping). The product returned will allow us to evaluate and investigate so as to offer the best service possible.
If the product is found to be damaged or defective then a refund will be made to the payment card used when placing the order as soon as possible. Please see the below disclaimer for guidance on exceptions to refunds for damaged/defective goods. You will be informed via email once a refund has been issued.
Lost in Transit:
Any item not received at the provided order delivery address (i.e. lost in post/transit) 8 working days after dispatch will be resubmitted and reproduced exactly as the original order. Any order not received prior to the 8th day after dispatch will require the customer to check with local postal sorting office first and if un-delivered, request a resubmit by contacting info@fotogravija.lt
Disclaimer
We may reject requests for returns or refunds based on the following criteria:
1. Low Resolution Images - Please always check when placing an order that the resolution of your images don't fall below the minimum recommended size - 300x300 pixels. While it is still possible to produce products with a low resolution, the quality may not be 100% satisfactory and is not advisable but still possible to engrave visible enough to present fine picture.
2. Cropping - We adapt photo to print according to the shape of chosen thing to engrave and make professional design for it. In all our experience we have no one complain about a customer photo design. Still if you have some specific requests, notice them at comments window under photo upload button. We will automatically re size your images to fit your chosen products! Our printers will not overstretch images and will print the image for optimum results on your chosen product, if your image is not suitable we will contact you by email.
3. Text/Image Errors - We provide full customisation of many of our products, but please always double-check any text entries you make on your order to ensure there are no spelling mistakes, typing errors or incorrect images selected. You will be asked to accept the product prior to checkout.
Of poor quality goods are replaced or reimbursed in accordance with the "Things return and exchange rules, approved in 2001 29 June Minister of Economy of Order No. 217th
